River City Auto Body Customer Comments

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		These comments are taken from our CSI Reports (Customer Satisfaction Index)

	A friend recommended this shop. I could not give them high enough marks across the board for everything. They went over and beyond our expectations. Rick B.	Thanks for the extra effort you put into our car. Bob & Marilyn
	I couldn't be more satisfied with the way I was treated and the quality of the work. I was really happy when I came to pick up my vehicle. The cost was only $900 (estimate was $1400), and there was no deductible. Wayne S.
	Jim was very pleasant and professional to work with. His facility was very clean and up to date. He's already doing some other work for me as I write this. Richard W.
	This operation is the best. They had to correct the screw ups of another shop, but the car looks like new. The owner and staff have good people skills, are friendly and professional. The paint job was beyond my expectations. O'dell G.
	Keep doing the same great work. The vehicle looks and operates as well as it did before. Jim explains everything that he needs to do and follows through for a complete job. He is very trustworthy and wants the customers to be completely satisfied. They finished early so I could return the rental car sooner. Edward F.
	Everything exceeded my expectations. I just couldn't believe how wonderful the experience was. I was extremely happy with the good customer service and the quality of the repairs. The shop staff were right on top of everything. I give the shop a 10+. Jody S.
	This shop is the best. They are all so professional and they do great work. Jim Phillips is extremely professional, yet is able to put you at ease. He is very good at explaining the work being done. The time expected for the repairs was very fast. The paint finish was just perfect. I have received exceptional quality workmanship from this shop. I have and will continue to recommend them. Darcy H.
	The paint refinish was done excellent. The old and new paint blended perfectly. The body repairs were smooth and shiny. The repairs were completed in the time promised. The employees of the body shop were extremely friendly and helpful. Everything was done as they explained. Joan K.
	There is not enough room for me to write down how well everyone at River City Auto Body treated me. They're great people. Chuck W.
	The car was buffed and vacuumed - it looked great. The car fenders matched the hood. The shop makes everything so easy for me, even the rental car. Joan A.
	The quality of the workmanship was extraordinary. Jim made what could have been a painful experience into a polite, courteous and professional one. I would recommend this shop. All businesses could learn a lesson about customer service from River City Auto Body and owner Jim Philips. Ray S.
	The shop went to extremes to explain necessary repair costs and timelines for parts and labor. They were very efficient at keeping me posted on the car's progress, and it was completed ahead of schedule. This is a nice facility. The owner of the shop is very good and very demanding of his employees. I would recommend this shop because of the good, all around experience and professional, courteous service received. Jim K.
	I chose this shop from the Yellow Pages. I had the accident July 4th, early morning. Owner Jim Phillips came to my house within 45 minutes, which was great. All the employees were very cooperative. The repairs were done much sooner than expected. Excellent match from damaged area to no damage. Everett W.
	Everything was great. I was totally satisfied. Paul H.
	The owner of this shop is a perfectionist, that is what I like. I would recommend this shop. John K.
	(Letter to Insurance Company) After an auto accident that my daughter had on 1/10/06, we by nothing less than shear Luck, end up at River City Auto Body, owner Jim Phillips. River City Auto Body just happens to also be part of your Select Service Program, in our area. The reason that I felt compelled to write you about my experience was to ask you why this Body Shop is one of your best kept secrets from your customers in this area? I and friends of mine, have had body work done at a number of other places in this area that were ok, but nothing like the quality exhibited from Mr. Phillips and his staff. It began at our first meeting, with his genuine courtesy, absolute professionalism, and unbelievable attention to detail. After he had our car dismantled, he called and asked if we would like to stop by, so he could explain and show us what was going to be done to our car. So I took him up on his offer by picking up my daughter from school that afternoon and off we went. I cannot even begin to explain to you the profound object lesson it had upon my daughter. This has certainly raised her driving awareness to a new level. I feel that this should be a matter of practice by your Select Service family. Then if all this wasn't good enough, I wish that you could personally see the finished product. I would challenge anyone, after looking over this unbelievable example of workmanship, to tell me what part of this car was even worked on. It would be my sincere hope that you would pass this experience of mine on to your agents in this local. If you do not, your company and your customers will be the only loser!!!!! Thank God for Shear Luck!!! Most Respectfully, Richard R.
	(Letter to Insurance Company) I'm sure you are aware that about 3 weeks ago I called about being in an auto accident. I took the car to two different Chrysler dealerships thinking that they would be the best at fixing my car. Luckily, on my way home I stopped by the mechanic that works on my cars. When he saw the 300 he asked where I was going to get it repaired. I told him I had a couple of estimates from dealerships. He suggested I go visit River City Auto Body right in Waterford. Now, I haven't been in many accidents, and my mentality, like many people, is the dealers are probably the best place to get your car fixed when its been in an accident. The people at River City, Jim the owner, along with the employees that I met, impressed me and I came away from there thinking that I may be mistaken in my idea that dealerships are the best way TO go. River City got my confidence and repaired the 300. I'm VERY picky and the car is FLAWLESS. It was repaired in a reasonable amount of time and I was treated great. They even asked if I wanted to come and look at the car once ' they got it apart. Being the car guy I am, I took them up on their offer. Even though Jim the owner was busy doing something else when I arrived, he stopped and came over and explained everything that they did up to that point, and what was left to do to repair it to as good as new. If River City is not on your "approved" list, it certainly should be. Thank You, Chuck W.
	Thank you for taking the time to prepare and fix my car. This has been one of the most positive customer service experiences I've had. Your office representatives and body work technicians did a great job. They were very attentive and helpful. Also, it was extremely convenient to pick-up my vehicle and have the rental car company pick up my rental vehicle. Michele A.
	Thanks for the extra effort you put into our car. The Toyota hasn't looked as good since we bought it. We appreciate your work and attention to detail. Bob & Marilyn

262-514-4656 or 262-514-4665 / 814 Bakke Avenue, Waterford, WI 53185 / Email Us Monday thru Friday - 5:30am to 5:30pm, Saturday - 6:00am to 12:00pm